These Terms of Service ("Terms") govern your access to and use of Rezolvedesk (the "Service"), provided by Apothem IT Solutions LLP. By using the Service you agree to these Terms.
1. The Service
Rezolvedesk is helpdesk and ticketing software offered on a subscription basis. Features may be added, changed or improved over time as part of ongoing development.
2. Subscription & pricing
- The Service is offered at a flat annual fee of ₹20,000 per year covering unlimited agents, subject to the fair-use terms below.
- Fees are billed annually in advance and are exclusive of applicable taxes unless stated otherwise.
- Prices may change; any change will apply from your next renewal and will be communicated in advance.
3. Fair use
"Unlimited agents" means we do not meter or charge per seat. It does not mean there are no limits at all. The subscription is licensed for the genuine support operations of a single business. If usage indicates multiple distinct companies sharing one account, or a workload well outside typical helpdesk patterns, we will contact you to discuss it before making any change.
4. Your responsibilities
- Keep your account credentials secure and accurate.
- Use the Service lawfully and not to store or transmit unlawful, harmful or infringing content.
- You are responsible for the content your team and customers submit through the Service.
5. Data ownership
You retain ownership of the data you and your customers put into the Service. You may export it at any time. We access it only to operate and support the Service.
6. Availability
We work to keep the Service available and reliable, but it is provided "as is" without warranty of uninterrupted or error-free operation. Planned maintenance will be communicated where practical.
7. Limitation of liability
To the maximum extent permitted by law, Apothem IT Solutions LLP will not be liable for indirect, incidental or consequential damages. Our total liability for any claim is limited to the fees you paid for the Service in the twelve months preceding the claim.
8. Termination
You may cancel in line with our Refund & Cancellation policy. We may suspend or terminate access for breach of these Terms, giving notice where reasonable.
9. Governing law
These Terms are governed by the laws of India, and disputes are subject to the courts of Pune, Maharashtra.
Questions about these Terms? Email contact@rezolvedesk.com.