This Privacy Policy explains how Rezolvedesk ("we", "us", "our"), a product of Apothem IT Solutions LLP, collects, uses, and protects information when you use our website and helpdesk software (the "Service").
Information we collect
- Information you provide. Your name, work email, company, team size and any message you send when you request a demo, contact us, or create an account.
- Support content. Tickets, messages, attachments and knowledgebase content created or uploaded when you use the Service.
- Usage data. Basic technical information such as browser type, device, pages visited and timestamps, collected to keep the Service secure and working.
How we use information
- To provide, operate and maintain the Service.
- To respond to demo requests, enquiries and support messages.
- To send account, billing and service-related communications.
- To improve reliability, security and performance.
How we share information
We do not sell your personal data. We share it only with service providers who help us operate the Service (for example hosting and email delivery), and only as needed to perform those functions, or where required by law.
Data retention
We keep your information for as long as your account is active or as needed to provide the Service. You may request deletion of your data by contacting us; some records may be retained where required for legal or accounting purposes.
Your data, your control
Your ticket data is yours. You can export reports and full ticket data from the Service at any time. You may request access to, correction of, or deletion of your personal information by writing to contact@rezolvedesk.com.
Security
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data and to respond promptly to any issues.
Cookies
Our website uses only the cookies necessary for it to function. We do not use advertising trackers.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by the "last updated" date above.
Questions about privacy or a data request? Email contact@rezolvedesk.com and we'll respond within a reasonable time.