Every customer request — from your portal and your inbox — in one shared queue your whole team works from. One flat price. Unlimited agents.
₹20,000 / year. No per-seat fees. No feature tiers. Fair use.
Shared mailboxes feel fine until they don't. Two people reply to the same customer. A request sits unanswered because everyone assumed someone else had it. There's no way to see who's overloaded, what's overdue, or how long anything took.
Rezolvedesk replaces that with a single system of record. Every request becomes a ticket with an owner, a status, a priority and a history. Nothing is invisible, nothing is duplicated, and nothing depends on one person remembering to forward an email.
Drag the slider. Watch the total stay exactly where it is.
The annual total never leaves ₹20,000 — only the cost per agent falls. Nothing to true up at renewal, no approval needed to add a hire, and no reason for two people to share one login.
No feature tiers to climb. Every capability below is part of the single flat price.
Collect requests from a branded web portal, from email, and from agents raising tickets for customers — all into one queue.
Categories, priorities, statuses, owners, due dates and full history keep every ticket moving and accountable.
Public articles, private notes and drafts, suggested to customers before they raise a ticket — deflecting repeat questions.
Reusable replies and ticket templates for recurring issues, so common answers take seconds, not minutes.
Admins see everything; staff can be limited to their own categories. Permission groups apply rules to whole teams at once.
Tickets per day, open vs resolved, and time worked — on screen and exportable to Excel by any date range.
Tickets are organised by category, so any team that receives requests runs its own desk inside the same instance — its own agents, its own visibility, its own reports.
Hardware, software, access and system issues raised by staff — tracked to resolution, not chased over chat.
Onboarding, documentation and workplace requests, handled with a clear owner and due date.
Pre-sales questions, sourcing and closing tasks routed to the right person, with nothing falling through.
Agreements, approvals and finance queries kept in one auditable trail, not scattered email threads.
| Typical per-seat helpdesk | Rezolvedesk | |
|---|---|---|
| Adding an agent | Raises the monthly bill | No change |
| Seasonal / temp staff | Pay for every extra seat | Included |
| Feature access | Often gated behind tiers | All features included |
| Annual budgeting | Varies with headcount | One fixed number |
| Incentive to share logins | High — seats cost money | None |
| Departments on one instance | Sometimes extra cost | Categories, included |
Yes. There's no seat count and no per-user charge. The flat fee covers your whole team, subject to fair use — normal support operations for a single business.
We don't meter seats, but the licence is for one organisation's genuine support workload. If usage looks like several companies sharing an account, or a volume far outside typical helpdesk patterns, we'll raise it with you first — never bill you by surprise.
Yes. Tickets are organised by category, and staff can be restricted to their own categories through roles and permission groups. HR won't see Sales tickets unless you want them to.
A built-in knowledgebase surfaces relevant articles before a ticket is raised, and a self-service portal lets customers submit and track their own requests.
Reports and full ticket data export to Excel by any date range, status, priority or owner — so the information is always yours.
Book a 20-minute walkthrough. We'll set up a desk with your departments and show you the flat price in action.